Question 1

Do you offer delivery for STIHL products?

Accepted Answer

STIHL products are click & collect only and must be picked up in person from our store at 8 Flinders Street, Wollongong. Unfortunately, STIHL does not allow delivery due to brand policy.

Question 2

Where do I collect my online order?

Accepted Answer

All orders (including STIHL) can be collected from Pro Tools Group – 8 Flinders St, Wollongong NSW 2500. You’ll receive a notification when your order is ready.

Question 3

How long will my order take to process?

Accepted Answer

Most in-stock items are processed within 1–2 business days. For specialty items or bulk orders, we’ll contact you with an ETA.

Question 4

Can I return or exchange a product?

Accepted Answer

Yes, we follow Australian Consumer Law. If your item is faulty or not as described, we offer a repair, replacement, or refund. For change-of-mind returns, please contact us within 30 days (conditions apply).

Question 5

Do you offer trade or bulk pricing?

Accepted Answer

Yes — we support tradies, contractors, and business clients with competitive bulk pricing and trade accounts. Contact our team to apply or learn more.

Question 6

What payment options do you accept?

Accepted Answer

We accept major credit cards, EFTPOS, and approved trade accounts. Online checkout is also available for selected items.

Pro Tools Group - FAQ